Privacy Policy

Effective Date: February 18, 2026

CraftDirect.com (“Craft Direct,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

Information We Collect

When you visit our site, we may collect the following types of information:

• Personal Information: Name, billing and shipping address, email address, phone number, and payment details when you place an order.
• Account Information: Login credentials and order history if you create an account.
• Device & Usage Information: IP address, browser type, device type, pages visited, referring URLs, and interaction data.
• Marketing Information: Preferences, survey responses, and email engagement.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Provide customer support
• Improve our website, products, and services
• Send order updates and promotional communications (if you opt in)
• Detect and prevent fraud
• Comply with legal obligations

Payment Processing

Payments are securely processed by trusted third-party payment providers. We do not store full credit card numbers on our servers. All transactions are encrypted using Secure Socket Layer (SSL) technology.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience. These technologies help us:

• Remember items in your cart
• Save preferences and login status
• Analyze website traffic
• Deliver relevant advertisements

We may use services such as Google Analytics and advertising platforms (including Google Ads and social media platforms) to understand site performance and provide marketing communications. You can adjust cookie preferences through your browser settings.

Third-Party Service Providers

We work with trusted third-party providers to operate our business, including:

• Shopify (ecommerce platform)
• Payment processors
• Shipping and fulfillment providers
• Marketing and analytics services

These providers only receive the information necessary to perform their services.

Data Retention

We retain personal information for as long as necessary to fulfill orders, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on your state of residence, you may have rights to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of certain data uses

To exercise these rights, please contact us at support@craftdirect.com.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Security

We implement reasonable physical, administrative, and technical safeguards to protect your information. While no system is completely secure, we take commercially reasonable steps to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Craft Direct
Email: support@craftdirect.com